Last updated: October 2025

Grey Gum Bushland & Native Garden Care (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us — including when you complete our Facebook or Instagram lead forms to request a quote, service, or further information.

When you complete a Facebook or Instagram form, contact us by phone, email, or our website, we may collect the following types of personal information:

• Your name
   
• Contact details (phone number, email address, suburb or postcode)
   
• Details about your property or requested service (e.g. garden clean-up, weed control, bushland restoration)
   
• Any photos or descriptions you provide voluntarily
   

We only collect information that is necessary for us to provide our services or respond to your enquiry.

We use your personal information to:

• Respond to your enquiry or quote request
   
• Provide you with relevant information about our services
   
• Schedule site visits or jobs
   
• Send reminders, follow-up messages, or service updates
   
• Request feedback or reviews after a completed job
   
• Comply with legal and regulatory obligations
   

We will not sell, rent, or trade your personal information to third parties.

We may disclose your information to:

• Our employees, contractors, or service providers (for example, to schedule work or provide quotes)
   
• Third-party platforms used to manage leads or communications (such as Meta, Chatto, GoHighLevel, Omnisend, Go Daddy or Google Workspace)
   

These third parties are only given access to information necessary to perform their function and are required to handle it securely.

Your personal information is stored securely using password-protected systems and cloud storage with restricted access.
We take reasonable steps to prevent loss, misuse, or unauthorised access to your information.

If a data breach occurs that may result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by law.

You can request access to, or correction of, the personal information we hold about you at any time by contacting us using the details below.
We will respond to your request promptly and in accordance with the Australian Privacy Principles.

We may occasionally use your contact information to send updates, service reminders, or special offers that we believe are relevant to you.
You can opt out of these messages at any time by replying “STOP” or contacting us directly.

If you visit our website, we may use cookies or analytics tools (such as Google Analytics or Meta Pixel) to collect non-personal information for website improvement and ad performance tracking.

This data does not personally identify you.

Some third-party services (e.g. Meta, Google, or email marketing platforms) may store or process data overseas.
Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.

We may update this Privacy Policy from time to time. The updated version will always be available on our website or by request.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact:

Grey Gum Bushland & Native Garden Care
📍PO BOX 20 Warburton Vic 3799
📧 Email: info@greygum.co
📞 Phone: 0425 865 995

We will respond to all privacy-related enquiries promptly and fairly.